Disconnection Policy

1. Introduction

Welcome to Lotus365.co.uk (referred to as "we," "us," or "our"). We strive to provide a seamless and enjoyable user experience to all our users. However, there might be instances where disconnections from our services occur due to technical or other unforeseen reasons.

2. Types of Disconnections

2.1 Technical Disconnections: These are disconnections that result from technical issues such as server outages, network problems, or maintenance activities. We understand that such disruptions can be frustrating and assure you that we are committed to resolving them swiftly.
2.2 User-Initiated Disconnections: These disconnections occur when users intentionally disconnect from our services, such as logging out or closing the app. We respect your right to control your usage and will ensure that your data and progress are saved whenever possible.

3. Data and Progress

3.1 Auto-Save Feature: To mitigate the impact of unexpected disconnections, we have implemented an auto-save feature for certain activities. This feature automatically saves your progress at specific intervals, reducing the risk of data loss.
3.2 Lost Data: In the unfortunate event of a disconnection, if data is lost or not saved due to technical reasons, we recommend reaching out to our customer support team. While we cannot guarantee complete data recovery, we will make every effort to assist you in restoring your lost progress.

4. Reporting Disconnections

If you experience frequent or unusual disconnections while using our platform, we encourage you to report the issue to our technical support team. Please provide as much detail as possible about the circumstances surrounding the disconnection, including the date, time, and any error messages you might have encountered. This information will help us identify and address the root cause more effectively.

5. Maintenance and Scheduled Downtime

To enhance the quality of our services, we occasionally perform maintenance activities that may result in temporary disconnections. We strive to schedule such maintenance during off-peak hours to minimize disruptions. Prior to scheduled maintenance, we will provide advance notice through our communication channels.

6. User Responsibilities

6.1 Stable Internet Connection: To ensure a stable experience on our platform, we recommend using a reliable and high-speed internet connection.
6.2 Secure Login: If you are using a public or shared device, be sure to log out properly to prevent unauthorized access and potential disconnections.

7. Updates to the Disconnection Policy

This Disconnection Policy is subject to change without prior notice. Any updates or revisions will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we handle disconnections and related matters.

8. Contact Us

If you have any questions, concerns, or feedback about our Disconnection Policy or your experience with disconnections on lotus365.co.uk, please don't hesitate to contact our customer support team at [support@Lotus365.co.uk].
Thank you for choosing Lotus365.co.uk. We value your trust and are dedicated to providing you with a seamless and enjoyable user experience. Note: This sample Disconnection Policy is provided for informational purposes only and may need to be customized to fit the specific policies and practices of lotus365.co.uk.