Responsible Gambling

1. Introduction

Welcome to Lotus365.co.uk (referred to as "we," "us," or "our"). We are committed to providing a safe and enjoyable environment for all our users. Responsible gambling is at the core of our values, and we prioritize the well-being of our users above all else.

2. Our Commitment to Responsible Gambling

2.1 Awareness and Education: We believe that informed users are empowered users. We provide educational resources and information about responsible gambling practices. Our users can access resources on
recognizing the signs of gambling-related issues, setting limits, and seeking help if needed.
2.2 Preventing Underage Gambling: We have strict measures in place to prevent underage individuals from accessing our platform. Users must meet the legal age requirement for gambling in their respective jurisdictions before they can register and participate in any gambling activities on Lotus365.co.uk .
2.3 Self-Assessment Tools: We offer self-assessment tools that allow users to gauge their gambling behaviour and its potential impact. These tools help users make informed decisions about their gambling activities and recognize any patterns of concern.

3. Setting Limits

We believe in giving our users control over their gambling activities. To promote responsible gambling, we offer various limit-setting options:
3.1 Deposit Limits: Users can set daily, weekly, or monthly deposit limits to control their spending on our platform.
3.2 Loss Limits: Loss limits can be established to prevent users from losing more than a specified amount within a defined timeframe.
3.3 Time Limits: Users can set session time limits to ensure that their gambling activities remain within a healthy and balanced time frame.

4. Self-Exclusion

4.1 Temporary Self-Exclusion: If users feel the need to take a break from gambling, we provide the option to self-exclude for a specified period. During this time, users will be unable to access their accounts and participate in any gambling activities.
4.2 Permanent Self-Exclusion: For users who believe they require a more permanent break from gambling, we offer the option of permanent self-exclusion. This prevents access to the account indefinitely.

5. Responsible Gambling Partnerships

We collaborate with responsible gambling organizations and helpline services to provide support to our users:
5.1 Helpline Information: We prominently display contact information for helpline services that offer support for individuals facing gambling-related challenges.
5.2 Referral to Support Organizations: We can assist users in connecting with organizations that specialize in gambling addiction treatment and support.

6. Continuous Monitoring and Improvement

We are dedicated to continuously improving our responsible gambling practices. Our team monitors user behaviour and feedback to identify areas where we can enhance our support and educational resources.